1. Return Eligibility

1.1 Who Can Return?

Returns are available to all customers who purchased from ozbuy.com.au within Australia.

1.2 Return Timeframe

You can request a return or refund within 30 days of delivery (not order date). The return period is calculated as:

• Start Date: The day your parcel is delivered (as per tracking confirmation)
• End Date: 30 calendar days from delivery date
• Postmark Date: Return requests must be initiated within 30 days; actual return postmark can be up to 5 days later

1.3 Eligible Return Reasons

You can return products for the following reasons:

2. Return Conditions

2.1 Product Condition Requirements

For a return to be accepted, products must be:

• Unopened: Original packaging must be intact and unopened (unless faulty/damaged)
• Unused: Product must not have been installed, tested, or used in any way
• Original Condition: All original packaging, manuals, and accessories included
• Resaleable: Product must be in a condition suitable for resale as new

2.2 Proof of Purchase

You must provide proof of purchase:

• Order number (from confirmation email)
• Email address used for the order
• Copy of invoice or receipt (if available)

2.3 Photo Evidence (For Faulty/Damaged Items)

If your product is faulty, damaged, or incorrect, you must provide:

• Clear photos showing the defect or damage
• Photos of the product packaging (showing damage if applicable)
• Photos of the product label/barcode
• Photos showing the issue (e.g., broken blade, bent frame)

3. How to Return

3.1 Step-by-Step Return Process

1. Initiate Return Request
   • Use the return form above OR contact us through our contact page
   • Include your order number, reason for return, and contact details
   • Attach photos if the product is faulty or damaged
2. Await Return Authorization
   • We will review your request within 1-2 business days
   • You will receive a return authorization email with instructions
   • We will assess whether the return is eligible
3. Receive Return Label (If Applicable)
   • For faulty/incorrect items: We will email you a prepaid return label
   • For change-of-mind: You arrange and pay for your own return postage
   • Print the return label (if provided) and attach it to the parcel
4. Pack the Product
   • Place the product back in its original packaging
   • Include all accessories, manuals, and inserts
   • Use sufficient padding to protect the product during transit
   • Attach the return label to the outside of the parcel
5. Drop Off at Post Office
   • Take the parcel to your nearest Australia Post office or parcel locker
   • Get a receipt with tracking number (for your records)
   • Keep your tracking number until the return is processed
6. Track Your Return
   • Track the return parcel using Australia Post tracking
   • We will receive and inspect the product within 5-7 business days
   • You will receive a confirmation email once we receive the return
7. Refund Processing
   • After inspection, refunds are processed within 7 business days
   • Refunds are issued to the original payment method
   • You will receive a refund confirmation email

3.2 Return Shipping Options

4. Refunds

4.1 Refund Processing Time

• Inspection: 1-2 business days after we receive the returned product
• Processing: 5-7 business days after approval
• Bank Processing: Additional 3-10 business days (depends on your bank)
• Total Time: Expect your refund within 10-15 business days from when we receive the return

4.2 Refund Method

Refunds are issued to the original payment method:

• Credit/Debit Card: Refund appears on your card statement
• Afterpay: Refund applied to your Afterpay installments

4.3 Refund Amount

4.4 Partial Refunds

Partial refunds may be issued if:

• The product is not in its original condition or is damaged due to customer mishandling
• The product is missing parts or packaging
• The product shows signs of use or installation attempts
• A restocking fee is applied (rare, usually only for bulk orders)

4.5 Refund Confirmation

Once your refund is processed, you will receive a refund confirmation email with details of the refunded amount and the payment method it was issued to.

5. Exchanges

5.1 Exchange Policy

We do not offer direct product exchanges at this time. If you need a different size, product, or variation:

1. Return the unwanted product following our return process
2. Receive your refund (5-10 business days)
3. Place a new order for the correct product

5.2 Exceptions (Faulty Products)

If you received a faulty or defective product, we may offer a direct replacement to expedite the process. Contact us to discuss expedited replacement options.

6. Australian Consumer Law (ACL)

6.1 Consumer Guarantees

Under the ACL, products must:

• Be of acceptable quality
• Be fit for the purpose they are sold for
• Match the description provided
• Be safe and durable

6.2 Major vs Minor Failures

Major Failure: You can choose a refund or replacement if the product has a major problem.

Minor Failure: We can choose to provide a free repair, replacement, or refund.

7. Warranty Claims

7.1 12-Month Warranty

All wiper blades come with a 12-month warranty against manufacturing defects:

• Coverage Period: 12 months from date of purchase
• What's Covered: Manufacturing defects in materials or workmanship
• What's Not Covered: Normal wear and tear, improper installation, damage from accidents, environmental damage

7.2 How to Make a Warranty Claim

1. Contact us through our contact page with your order number
2. Provide a description of the defect and photos showing the issue
3. We will assess your warranty claim within 1-2 business days
4. If approved, we will send a replacement product or issue a refund

8. Special Circumstances

8.1 Lost or Stolen Parcels

We are not responsible for parcels that are lost or stolen after delivery to your address. However, if a parcel is confirmed lost by Australia Post before delivery, we will send a replacement at no cost.

8.2 Damaged in Transit

If your product arrives damaged due to shipping, take photos immediately and contact us within 48 hours. We will arrange a replacement or refund at no cost to you.

8.3 Bulk Orders

For bulk orders (10+ sets), different return terms may apply. Contact us before placing large orders to discuss terms.

9. Return Address

Once your return is authorized, we will provide a prepaid return label (for eligible returns) or a return address for you to send the parcel to.

10. Contact Us

For return requests, refund inquiries, or warranty claims, please contact us: