Question 1

Do you offer free shipping?

Accepted Answer

Yes! OzBuy offers free shipping on all items, with no minimum purchase required. We believe in making online shopping accessible and affordable for everyone.

Question 2

What is your returns policy?

Accepted Answer

We offer a 30-day free returns policy on all items. If you're not completely satisfied with your purchase, you can return it within 30 days of delivery for a full refund. Returns are free and hassle-free.

Question 3

What payment methods do you accept?

Accepted Answer

We accept secure payments through Stripe, which supports all major credit and debit cards including Visa, Mastercard, and American Express. All payments are processed securely and encrypted to protect your financial information.

Question 4

How long does delivery take?

Accepted Answer

Delivery times vary depending on your location within Australia. Most orders are processed within 1-2 business days and typically arrive within 5-10 business days. You'll receive a tracking number once your order ships.

Question 5

What is the quality of your products?

Accepted Answer

At OzBuy, we're committed to offering quality products across multiple categories. All products are carefully selected and tested to meet our quality standards. We work with trusted suppliers and manufacturers to ensure you receive products that are durable, reliable, and value for money.

Question 6

How can I contact OzBuy customer service?

Accepted Answer

You can reach our customer service team through our contact form on the Contact page, or by email. We typically respond within 24 hours during business days (Monday to Friday). Our team is here to help with order inquiries, product questions, returns, refunds, and any other support you may need.